Automation

Starfish AutomationStarfish Automation –  automates telecom and IT tasks/service orders to streamline workflow and business processes.

 

 

 

 

By replacing manual administration with automated business processes the platform:

  • Reduces Administration Costs
    Streamline on-boarding, off-boarding of employees and maintenance of telecom resources
  • Enhances Productivity
    Rapid deployment of new users
  • Improves Security
    Immediate and accurate de-provisioning of resources

Starfish Automation platform connects to IT infrastructure components (like Active Directory and Enterprise Databases) and Communications servers (like PBXs and Voicemail systems). Information is consolidated and synchronized between the connected components which enables the platform to manage the full life cycle of telephony resources for users.  When users are added, modified, transferred, suspended, re-enabled and deleted their telephony resources are managed automatically based on pre-defined business logic.  The platform provides an authoritative source of telecom data and full life cycle management of resources.

Starfish Automation platform consolidates and synchronizes data from the source of truth (user information from telephone data from the PBX and voice mail).  It fully integrates with:

  • Microsoft Active Directory/LDAP
  • Enterprise Databases and HR systems (PeopleSoft, SAP)
  • Identity Managers (Oracle IM, Microsoft FIM)

 

Starfish Automation Solutions include…

 

Find out how Starfish Automation Solutions can streamline and optimize your business processes. Click here to contact us or call 908-243-2900.