Are manual processes putting the brakes on digital transformation? Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of digital processes. The problem is that the very same tools that fuel digital transformation are often subject to manual administrative processes. […]
In NoJitter, contributing editor and TalkingPointz analyst Dave Michels writes about how communications automation can help companies digitize efficiently and realize gains in responsiveness, time and agility. Read what Dave says about how Starfish automation solutions integrate communications with other business systems. Click here for the story.
By David Raanan Co-Founder & Partner Starfish Associates There’s a perception that digital transformation is a have or have-not thing, that companies either are or are not digitally transformed; and since it is promised by most current technologies, it should be just a few more years until every company has it under its belt. Digital […]
By Michael Stahl, Vice President of Sales Starfish Associates Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.” In sales and operations this simple truth has been the catalyst for the growth and success many of the most familiar name brands. In unified […]
Bridgewater, NJ – June 25, 2017 – Starfish Associates will be demonstrating the latest release of its Provisioning Solution for Cisco’s Collaboration portfolio at Cisco Live, June 25-29, 2017, Booth 419 at Mandalay Bay in Las Vegas, NV. Starfish Provisioning Solution automates and streamlines management workflows for Cisco unified communications and contact center platforms. […]
Bridgewater, NJ – May 8, 2017 – Starfish Associates will be demonstrating a new release of its Click-to-Communicate (C2C) Solution for ServiceNow in booth E42 at ServiceNow Knowledge17, May 7-12, 2017 at the Orange County Convention Center in Orlando, FL. Starfish C2C solution provides ServiceNow CSM agents with the ability to streamline agent call workflows. The […]
Bridgewater, NJ – May 18, 2016 – Starfish Associates today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Starfish Click-to-Communicate Solution has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and […]
Bridgewater, NJ – January 26, 2016 – Starfish Associates, a leading provider of telecom software solutions for large enterprises, has introduced two new tools to its Unified Communications (UC) Monitoring & Optimization portfolio. Starfish CM Dashboard and Starfish Call Analyzer now round out the portfolio’s offerings which also include the company’s Resource Manager and Trunk […]
Bridgewater, NJ – April 20, 2015 – Starfish Associates today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that Starfish Provisioning Solution has successfully completed a set of defined tests focused on integration interoperability, security and performance.
Bridgewater, NJ – September 26, 2014 – Starfish Associates announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections.