Starfish announces support for Cisco Webex Teams

Latest automation solutions for migration, self-service and monitoring will be showcased at Cisco Live 2018   Orlando, FL, Cisco Live – June 11, 2018 – Starfish Associates, a leading software company providing communication automation solutions, announced today the addition of full support for Cisco Webex Teams. The Starfish portfolio will simplify migration from multiple vendor […]

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Starfish announces new release of Provisioning Solution supporting the Genesys CX platform

Nashville, TN – May 1, 2018 – Starfish Associates will demonstrate their latest release of their acclaimed Provisioning Solution that supports the Genesys CX Platform at Genesys CX18, May 1-4 2018, in Nashville, TN.   Starfish Provisioning Solution automates communication management workflows for unified communications and contact centers. By integrating with IT applications, telecom resources are […]

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Transforming Enterprise Communications Management

Are manual processes putting the brakes on digital transformation?  Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of digital processes. The problem is that the very same tools that fuel digital transformation are often subject to manual administrative processes. […]

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Looking Beyond UC Apps for Transformation

In NoJitter, contributing editor and TalkingPointz analyst Dave Michels writes about how communications automation can help companies digitize efficiently and realize gains in responsiveness, time and agility. Read what Dave says about how Starfish automation solutions integrate communications with other business systems. Click here for the story.

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Degrees of Digital Transformation

By David Raanan Co-Founder & Partner Starfish Associates There’s a perception that digital transformation is a have or have-not thing, that companies either are or are not digitally transformed; and since it is promised by most current technologies, it should be just a few more years until every company has it under its belt. Digital […]

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If You Can See It, You Can Improve It

By Michael Stahl, Vice President of Sales Starfish Associates Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.”  In sales and operations this simple truth has been the catalyst for the growth and success many of the most familiar name brands.   In unified […]

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Starfish to demonstrate latest release of its Provisioning Solution for Cisco Collaboration at Cisco Live 2017

Bridgewater, NJ – June 25, 2017 – Starfish Associates will be demonstrating the latest release of its Provisioning Solution for Cisco’s Collaboration portfolio at Cisco Live, June 25-29, 2017, Booth 419 at Mandalay Bay in Las Vegas, NV.   Starfish Provisioning Solution automates and streamlines management workflows for Cisco unified communications and contact center platforms. […]

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Starfish to showcase newest release of its Click-to-Communicate Solution at ServiceNow Knowledge17 conference

Bridgewater, NJ – May 8, 2017 – Starfish Associates will be demonstrating a new release of its Click-to-Communicate (C2C) Solution for ServiceNow in booth E42 at ServiceNow Knowledge17, May 7-12, 2017 at the Orange County Convention Center in Orlando, FL. Starfish C2C solution provides ServiceNow CSM agents with the ability to streamline agent call workflows.   The […]

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Starfish Click-to-Communicate Now Certified for Integration with ServiceNow

Bridgewater, NJ – May 18, 2016 – Starfish Associates today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Starfish Click-to-Communicate Solution has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and […]

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Starfish Announces New Monitoring & Optimization Solutions

Bridgewater, NJ – January 26, 2016 – Starfish Associates, a leading provider of telecom software solutions for large enterprises, has introduced two new tools to its Unified Communications (UC) Monitoring & Optimization portfolio.  Starfish CM Dashboard and Starfish Call Analyzer now round out the portfolio’s offerings which also include the company’s Resource Manager and Trunk […]

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