The Benefits of Automating Telecom Business Processes

Bridgewater, NJ – June 14, 2014 – In our daily lives we have grown accustomed to getting what we need now, not later.  Whether it’s real-time information or on-demand services, we expect instant results.  At work, we bring those same expectations with us.  However, businesses are struggling to find ways to satisfy us when it comes […]

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Avaya DevConnect Featured Partner, Starfish Associates Starfish Associates offers telecom solutions that streamline & optimize business processes

Bridgewater, NJ – June 13, 2014 – Starfish Associates is a leading provider of telecom management automation and self service solutions based in Bridgewater, New Jersey, USA.  This week we talk with Rob Hankin, Partner, Starfish Associates about the business and the next big impact on the industry. Question #1 – What is the primary […]

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Starfish Associates Announces Self-Service Manager

Boston, MA – May 21, 2012 – Starfish, a leading provider of telecom management and self service solutions, today at IAUG Annual Conference 2012, announced the general availability of Starfish Self-Service Manager. This solution is designed to decentralize the day to day administrative requests that can and should be easily performed by the user community. Requests […]

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Starfish Associates Announces Resource Manager

Boston, MA – May 21, 2012 – Starfish, a leading provider of telecom management and self service solutions, today at IAUG Annual Conference 2012, announced the general availability of Starfish Resource Manager. This modular solution is a set of web based administration tools to monitor and optimize the usage of agent login IDs and stations in […]

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IAUG Insights: Automating Management of Telecom Resources

IAUG Insights Starfish Automating Telecom

Bridgewater, NJ – Spring, 2011 – By integrating IT and telephony infrastructure, enterprises can streamline their business process to auto-manage telecom systems. While shrink wrap management applications provide specific functionality for system administration and performance measurement, often many of those functions are only part of a larger process. For example, move, add and change transactions of telephony resources are typically an integral part of a […]

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