Boston, MA – May 21, 2012 – Starfish, a leading provider of telecom management and self service solutions, today at IAUG Annual Conference 2012, announced the general availability of Starfish Resource Manager. This modular solution is a set of web based administration tools to monitor and optimize the usage of agent login IDs and stations in an Avaya Call Center Elite environment.
“Our goal is to provide a crisp view of actual usage of contact center resources” said David Raanan, Partner and Co-founder of Starfish Associates”, “by identifying and reclaiming idle resources we help our customers increase efficiencies and eliminate unnecessary expenses for their contact center operations”.
Starfish Resource Manager is a set of web based administration tools and services that enable telecom administrators to monitor the actual usage of agent login IDs and stations in an Avaya Call Center Elite environment. An intuitive dashboard display and automatically generated reports identify resources that have not been used in the contact center for a configurable period of time. Those resources are subject to a notification and reclaiming process which ensures optimal use of licensed resources. Resource Manager also collects and displays real-time data for Communication Manager capacity measurements and configuration changes. Alerts based on configurable criteria along with custom reports can be sent to telecom administrators to help proactively manage the overall telephony environment.
About Starfish Associates, LLC
Starfish is a leading provider of telecom management automation and self service solutions. Our technology enables organizations to automate and streamline telecom management by integrating with business processes and existing IT infrastructure. Using our innovative solutions enables our customers to reduce administration costs, improve operational efficiencies and provide employee self service tools enhancing employee productivity and satisfaction. Starfish solutions are deployed globally at midsize to large enterprises including many Fortune 1000 companies. Starfish is headquartered in Bridgewater, New Jersey. For more information call 908-243-2900 or visit www.starfishassociates.com.