Bridgewater, NJ – May 8, 2017 – Starfish Associates will be demonstrating a new release of its Click-to-Communicate (C2C) Solution for ServiceNow in booth E42 at ServiceNow Knowledge17, May 7-12, 2017 at the Orange County Convention Center in Orlando, FL.
Starfish C2C solution provides ServiceNow CSM agents with the ability to streamline agent call workflows. The new features include configurable caller details that are displayed on the C2C client, the ability to create new contacts and cases pre-populated with caller information, and enhanced navigation within ServiceNow directly from the C2C client. These new features enable ServiceNow agents to handle calls more efficiently which eliminates time-consuming steps.
The C2C solution supports enterprise unified communication and contact center platforms including Avaya, Cisco and Microsoft Skype for Business that provides a feature rich set of Computer Telephony Integration (CTI) functionality seamlessly in ServiceNow.
“Our new release helps ServiceNow agents speed up the handling of calls which improves the overall experience with a customer,” according to Robert Hankin, Starfish Co-Founder & Partner. “Spending less time manually entering customer information allows the agent to spend more quality time with the customer, and handle more calls.”
Enterprises interested in integrating their communications platforms with ServiceNow should visit Starfish at booth E42 at Knowledg17 for a demo of the technology.
Starfish will also demo its Provisioning Solution for enterprises looking for ways to streamline and automate the manual process of on-boarding and off-boarding users’ telecom resources such as phones and voicemail. For ServiceNow, this means Provisioning Solution reacts to and fulfills telecom service requests and incidents depending on type of user (knowledge work or contact center agent).
Starfish Click-to-Communicate Solution and Provisioning Solutions are certified for ServiceNow Helsinki and Geneva instances and can be found on the ServiceNow App Store.
About Starfish Associates
Starfish is the leading provider of telecom software solutions that enable enterprises to streamline and optimize telecom business processes. Powered by a core technology platform, Starfish offers solutions for automation, self-service and monitoring & optimization. Our solution portfolio supports multi-vendor unified communication and contact center platforms including Avaya, Cisco and Microsoft.
Starfish solutions are also tightly integrated with ServiceNow to automate telecom management and workflows. Starfish solutions are deployed globally in large enterprises and Fortune 500 companies to help customers improve operational efficiencies, enhance employee productivity and reduce operating expenses. Starfish is headquartered in Bridgewater, NJ.