CM Dashboard

Real-time Visibility into Communication Systems Vital Signs

Knowledge is power – especially in large global enterprises that have complex and extensive communications systems and contact centers. In these environments, telecom teams are constantly challenged to monitor the health and utilization measurements of their Avaya and Cisco Communication systems.

 

Solution Overview

 

Starfish CM Dashboard is a real-time executive summary display that provides visibility into the vital signs of communication systems. The Dashboard will display measurements such as CPU usage, device stats, active calls and more depending on the communication system.

The Dashboard displays a dynamic user interface showing high level measurements on a computer or mobile device, with the ability to easily drill down to any communication system and metric. Additionally, the Dashboard provides detailed reports and graphs of historical data.

 

CM Dashboard for Avaya Communication Manager (CM)

The Dashboard for Avaya provides a visual snapshot of the overall health of all CMs in the enterprise. Clicking on a specific CM will drill down on measurements for that communication system.

 

CM Dashboard - Global Dashboard

 

For each CM, information is clearly displayed to monitor vital metrics including processor occupancy, gateway status, IP station stats, trunks, alarms and concurrent calls.  Clicking on a specific metric will drill down on those measurements.

 

CM dashboard - specific location

 

The Processor Stats page graphically displays the communication system CPU utilization by date range and time of day. In addition, it displays the maximum, minimum and average usage. The results can be exported to a CSV file.

 

CM Dashboard - Processeor Occupancy

 

The Gateway Information page provides data on all gateways that are currently down.

 

CM Dashboard - Gateway Info

 

The IP Stations Stats page graphically displays the number of registered stations by date range and time of day. The results can be exported to a CSV file.

 

CM Dashboard - Registered Staton Details

 

The Trunk Information page provides information on all trunk groups, trunk ports and trunk numbers with a status of the trunk service state.  This page enables searching by one or more fields.

 

CM Dashboard - Trunk Information

 

The Alarm Information page provides alarm details including alarm port, maintenance name, alarm type and alarm date. This page enables searching by one or more fields.

 

CM Dashboard - Alarm Information

 

The Concurrent Calls Stats page provides a visual snapshot of all active calls by date, time and frequency. The results can be exported to a CSV file.

 

CM Dashboard - Active Calls Detail

 

CM Dashboard for Cisco Unified Communications Manager (CUCM)

 

The Dashboard for Cisco provides a visual snapshot of the overall health of all CUCM clusters in the enterprise.

 

cisco-cucm-dashboard-top

 

Clicking on a specific cluster will drill down on measurements for that communication system.

 

cisco-cucm-dashboard-top2

 

For each CUCM, information is clearly displayed to monitor vital metrics including processor occupancy, memory & VM usage, registered & unregistered devices and concurrent calls. Clicking on a specific metric will drill down on those measurements.

 

cisco-lab-publisher-dashboard

 

The Concurrent Calls Stats page provides a visual snapshot of all active calls by date, time and frequency. The result can be exported to a CSV file.

 

CM Dashboard - Active Calls Detail

 

Solution Benefits

  • Provides visibility for executives and telecom managers into the overall health of all CMs and CUCMs.
  • Clean and crisp user interface that displays near real-time statistics of all CMs and CUCMs so critical adjustments can be made to support the needs of the business.
  • Closely monitors call volume and correlates with events and activities, as well as analysis of CM and CUCM call patterns and behavior.

 

Supported Platforms & Applications

Unified Communications

Avaya

  • Communication Manager

Cisco

  • Unified Communications Manager

 

 

Find out how Starfish CM Dashboard can streamline and optimize your telecom business processes. 

Click here to contact us or call 908-243-2900.