Directory Solution

Consolidate, Synchronize and Extend IT & Telecom Data

Large enterprises depend on accurate and reliable telecom data to operate efficiently and effectively. However, in many enterprises, user data is entered manually and managed by different departments such as telecom, IT and HR which in incomplete and inconsistent data.

Without an automated process to keep the data up-to-date, information quickly becomes inaccurate which leads to re-work and loss of productivity. By consolidating and synchronizing data from multiple sources, these problems are eliminated.

Solution Overview

 

Starfish Directory Solution is an intelligent directory workflow and synchronization engine.

Directory Solution maintains a reliable real-time data store with up-to-date information about users and their corresponding telecom resources. Since the directory is always updated, it serves as the authoritative source of user information such as name, phone number, email address, employee ID, building & location, and cost center. By collecting critical data elements about a user in the enterprise from authoritative sources of truth, Directory Solution provides an accurate mapping of user information.

Directory Solution consolidates and synchronizes information in real-time or batch from multiple sources.

 

 

Solution Components

Directory Solution is comprised of the following components:

  • Directory workflow and synchronization engine
  • Connectors to IT applications and telecom platforms
  • Extensible data store (Starfish Directory)
  • Intuitive directory browser (Directory Manager)
  • Initialization tools & utilities

 

Starfish Directory Manager

Directory Solution includes an intuitive directory browser enabling end users to search and view enterprise directory information. The directory browser is highly configurable and can provide access to various information within the data store.

 

 

 

Solution Benefits

  • Creates a single authoritative telecom directory
  • Eliminates manual administration of multiple data stores
  • Synchronizes data between IT applications & databases
  • Serves as a reliable source of data for applications requiring user data
  • Enables users to access accurate real-time directory information

 

Supported Platforms & Applications

Unified Communications & Contact Center Platforms

Avaya

  • Communication Manager
  • Modular Messaging
  • Aura Messaging
  • System Manager
  • Aura Call Center Elite
  • CMS

Cisco

  • Unified Communications Manager
  • Unity

Microsoft

  • Skype for Business
  • Lync
  • Unified Messaging

 

Applications

Enterprise Directories

  • Microsoft Active Directory
  • LDAP

HR Systems

  • Oracle PeopleSoft
  • SAP
  • Workday

 

 

Find out how Starfish Directory Solution can streamline and optimize your telecom business processes. Click here to contact us or call 908-243-2900.