Self Service Manager

Self Service Portal to Perform Password Resets, Change Phone and Voicemail Settings and Request Telecom Services

Starfish Self Service Manager is a simple and intuitive web based solution that enables end users to perform authorized telephony configuration changes that otherwise would have to be managed by administrators. End users can reset phone passwords, change phone settings, reset voicemail passwords and request services that are configured and customized by telecom administrators. Using Self Service Manager frees up administrators and help desk staff allowing more time for sensitive and critical communications projects while enhancing the performance and service to end users.

Starfish Self Service Manager supports multi-vendor platforms including Avaya, Cisco and Microsoft.

 

Reset Phone Password

Reset phone password enables end users to change and reset security codes for their IP Phones and softphones. This application authenticates users using Active Directory and authorizes them to manage their passwords associated to their extensions.

 

 

Change Phone Settings

Changing phone settings enables end users to configure their phone with specific features that are pre-configured by telecom administrators. The features as well as available options are presented in drop-down lists to simplify managing phone settings by end users.

 

 

Reset Voicemail Password

Reset voicemail password enables end users to change and reset their voicemail passwords.  This application authenticates users using Active Directory and authorizes them to manage their passwords associated to their voicemail boxes.

 

 

Request a Phone

Request a phone enables end users to submit a provisioning request for specific phone and voicemail options. This application can be integrated with an enterprise workflow engine for an approval process or be configured to provision phones using Starfish Provisioning Solution. The features as well as available options are presented in drop-down lists to simplify provisioning a phone by end users.

 

 

Find out how Starfish Self Service Manager can streamline and optimize your business processes. Click here to contact us or call 908-243-2900.