Starfish Solutions for ServiceNow

ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. Customers use ServiceNow to define, structure, and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow offers solutions for every department in the enterprise including IT, Security Operations, Customer Service, Human Resources and more.

 

Starfish offers two certified solutions that are tightly integrated with ServiceNow to automate telecom management and workflows.

Click-to-Communicate for ServiceNow – tightly integrates multi-vendor CTI for ServiceNow. The Click-to-Communicate (C2C) solution supports enterprise unified communication and contact center platforms including Avaya, Cisco and Microsoft Skype for Business that provides a feature rich set of CTI functionality seamlessly in ServiceNow.

 

Provisioning Solution for ServiceNow – automates and streamlines on-boarding and off-boarding of telecom resources for users and contact center agents. By integrating with ServiceNow, telecom resources are automatically provisioned and managed for multi-vendor platforms including Avaya, Cisco and Microsoft.

 

Find out how our ServiceNow solutions can help to automate your telecom workflow.

Click here to contact us or call 908-243-2900.