Starfish Solutions for Avaya

 

Starfish is a leading provider of telecom software solutions. Our technology supports Avaya’s Unified Communication and Contact Center portfolio.

Starfish solutions are deployed globally in large enterprises and Fortune 500 companies to help customers improve operational efficiencies, enhance employee productivity and reduce operating expenses.

 

Starfish solutions for Avaya’s Unified Communication and Contact Center portfolio includes:

 

Automation Solutions

 

  • Directory Solution: Consolidate and synchronize directories and databases in real-time from multiple sources including telecom, HR and IT applications.
  • Provisioning Solution: Automate communication management workflows for users and contact center agents for multi-vendor platforms including Avaya, Cisco and Microsoft Skype for Business.

 

Self Service Solutions

 

  • Self Service Manager: Self service portals that enable end users and delegated administrators to perform authorized changes to communication devices and applications.

 

Monitoring & Optimization Solutions

 

  • Resource Manager: Monitor the usage of telecom resources. Optimize resource usage in a contact center by identifying and reclaiming idle agent login IDs and stations.
  • CM Dashboard: Real-time Visibility into Communication Systems Vital Signs.
  • Call Analyzer: Gain Visibility into Phone Usage Outside the Contact Center.

 

Find out how Starfish Solutions for Avaya can streamline and optimize your telecom business processes. 

Click here to contact us or call 908-243-2900.