Starfish Solutions for Avaya

 

Starfish is a leading provider of telecom software solutions. Our technology supports Avaya’s Unified Communication and Contact Center portfolio.

Starfish solutions are deployed globally in large enterprises and Fortune 500 companies to help customers improve operational efficiencies, enhance employee productivity and reduce operating expenses.

 

Starfish solutions for Avaya’s Unified Communication and Contact Center portfolio includes:

 

Automation Solutions

 

  • Directory Solution: Consolidate and synchronize directories and databases in real-time from multiple sources including telecom, HR and IT applications.
  • Provisioning Solution: Auto-provision phones, voice mailboxes and contact center agents by integrating with Microsoft Active Directory, HR systems and Identity Management Systems.

 

Self Service Solutions

 

  • Self Service Manager: Self service portal for end users to perform password resets, change phone settings and request telecom services.
  • Password Solution: Reset phone and voicemail passwords for end users and help desk staff.  Synchronize voicemail passwords with IP phone security codes.

 

Monitoring & Optimization Solutions

 

  • Resource Manager: Monitor the usage of telecom resources. Optimize resource usage in a contact center by identifying and reclaiming idle agent login IDs and stations.
  • CM Dashboard: Real-time Visibility into Communication Systems Vital Signs.
  • Call Analyzer: Gain Visibility into Phone Usage Outside the Contact Center.

 

Find out how Starfish Solutions for Avaya can streamline and optimize your telecom business processes. 

Click here to contact us or call 908-243-2900.