Support

Starfish is committed to helping our customers maximize the value of their investment in Starfish Solutions. Our technical support team is comprised of highly skilled engineers who are available to answer questions related to product features and functions, as well as to solve technical problems associated with the administration and ongoing operation of Starfish Solutions.

Starfish offers a comprehensive annual Software Support Plan (SSP) that includes:

 

  • Break/Fix Software Support – Provide remote investigation via phone, email and/or WebEx of a reported issue and notification of the intended corrective action.
  • Minor Solution Enhancements – By request, software updates or changes to Starfish Solutions for minor enhancements will be provided under SSP at no additional charge. Minor enhancements are those that Starfish estimates can be completed within two to four hours.
  • Software Upgrades – Solution updates that are required to support telephony platform upgrades will be made available to SSP customers at no additional charge.

To contact Starfish for technical support during regular business hours, please choose from the following:

  • Phone: 908-243-2900 option 2
  • Support Request Form: (Complete below)

 

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