Automate Your Communication Management

Starfish streamlines and optimizes the way enterprises manage unified communications and contact centers

Gain speed, consistency, and visibility for your operations

Auto-Provisioning

Automate day-to-day workflows to provision employees with communication resources. Integrating with IT applications such as Active Directory, Identity Managers, IT Service Management systems such as ServiceNow and HR systems such as Workday.

Directory Management

Consolidate and synchronize information between communication platforms and IT applications, and maintain up-to-date information about users and their communication resources.

Self Service

Empower end users and delegated administrators to manage passwords and perform authorized changes to communication devices and applications.

Monitoring

Gain visibility into actual, real-time usage of communication systems to identify and resolve problems before they become service impacting.

Optimization

Audit and optimize the usage of communication resources to efficiently manage Day 2 operations.

Number Management

Manage inventory of available, used and reserved phone numbers including DIDs, extensions and toll-free numbers.

Migration

Migrate users and contact center agents from legacy or existing platforms to new premise or cloud based communication platforms.

CTI

Integrate communication platforms with CRM & ITSM systems for click- to-call, screen pops and call logging.

The Starfish automation platform connects to more of today’s multi-vendor communication platforms.

Seamless integrations with leading business applications such as Microsoft Active Directory, ServiceNow, and Workday help you simplify daily workflows.

Starfish automates millions of transactions annually for many of the world’s largest enterprises. Our technology empowers enterprises to become more agile and respond faster to dynamic conditions.

“Automation is one of the most critical steps an IT organization can take with regards to enterprise communications.”

Dave Michels - Principal Analyst, TalkingPoints

Contact Us

We look forward to hearing from you to talk about our solutions and schedule a demo.

Corporate Headquarters

Starfish Associates, LLC
1200 US Highway 22
Bridgewater, NJ 08807
Tel: 908-243-2900

Sales & Support

[email protected]
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