Automate Your Enterprise Communication Management

Starfish transforms the way you manage unified communications and contact center platforms.

Automate. Streamline. Optimize.

Solutions that drive digital transformation for your enterprise.

Auto-Provisioning

Automate day-to-day communication management workflows by integrating with IT applications such as Active Directory, Identity Managers, IT Service Management systems and HR systems.

Directory Management

Consolidate and synchronize information between communication platforms and IT applications, and maintain up-to-date information about users and their communication resources.

Self Service

Empower end users and delegated administrators to manage passwords and perform authorized changes to communication devices and applications.

Monitoring

Gain visibility into actual, real-time usage of communication systems to identify and resolve problems before they become service impacting.

Optimization

Audit and optimize the usage of communication resources to efficiently manage Day 2 operations.

Number Management

Manage inventory of available, used and reserved phone numbers including DIDs, extensions and toll-free numbers.

Migration

Migrate users and contact center agents from legacy or existing platforms to new premise or cloud based communication platforms.

CTI

Integrate communication platforms with CRM & ITSM systems for click- to-call, screen pops and call logging.

Connectors to multi-vendor communication platforms support on-premise, cloud and hybrid environments.

See all Connectors

Integrations with leading ITSM, HR and directory applications enable automation of communication management workflows.

 

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Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 500 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.
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“Automation is one of the most critical steps an IT organization can take with regards to enterprise communications.”
Dave Michels - Principal Analyst, TalkingPoints

Contact Us

We look forward to hearing from you to talk about our solutions and schedule a demo.

Corporate Headquarters

Starfish Associates, LLC
1200 US Highway 22
Bridgewater, NJ 08807
Tel: 908-243-2900

Sales & Support

[email protected]
[email protected]

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