Automate day-to-day communication management workflows by integrating with IT applications such as Active Directory, Identity Managers, IT Service Management systems and HR systems.
Consolidate and synchronize information between communication platforms and IT applications, and maintain up-to-date information about users and their communication resources.
Empower end users and delegated administrators to manage passwords and perform authorized changes to communication devices and applications.
Gain visibility into actual, real-time usage of communication systems to identify and resolve problems before they become service impacting.
Audit and optimize the usage of communication resources to efficiently manage Day 2 operations.
Manage inventory of available, used and reserved phone numbers including DIDs, extensions and toll-free numbers.
Migrate users and contact center agents from legacy or existing platforms to new premise or cloud based communication platforms.
Integrate communication platforms with CRM & ITSM systems for click- to-call, screen pops and call logging.
We look forward to hearing from you to talk about our solutions and schedule a demo.
Starfish Associates, LLC
1200 US Highway 22
Bridgewater, NJ 08807