Case Studies

Starfish customer case studies showcase how our technology helps our customers streamline and optimize communication management workflows.

At Highmark Health Solutions, requests for simple telecom administration services such as moves, adds and changes were significantly high. HMHS needed a solution that would help reduce some of thetelecom administration burden from its help desk staff, and increase operational efficiency. Read how Starfish Self Service Manager provided end users and delegated administrators with self service tools to automate and streamline these manual telecom business processes.

RELX faced significant telecom administration challenges of their expanding multi-vendor environment. Specifically, they wanted to reduce the cost and burden of administration by addressing their top three challenges including: streamline and automate telephony management by integrating with ServiceNow requests; optimize and manage the migration of knowledge workers from Avaya unified communications to Microsoft Lync 2013; and automate Avaya contact center agent on-boarding and off-boarding workflows to replace a cumbersome and error-prone manual process.

Customer Case Study Capsules

Please click on the PDF above to learn how four Starfish customers used our solutions to automate their communication management workflows.