Case Studies

Learn how Starfish automation helped customers simplify management of unified communications and contact centers.

Highmark Health Solutions was seeing significant numbers of service requests for routine telecom administration tasks such as MACs (moves, adds and changes). They needed to reduce the burden on its help desk staff. Learn how Starfish Self Service Manager helped this health insurance company the tools to increase its operational efficiency.  

When RELX was challenged with completely transforming their multi-vendor telecommunications environment, they chose Starfish solutions. They needed to integrate telephony management with ServiceNow requests; migrate resources for knowledge workers from iMicrosoft Lync 2013 to Avaya unified communications; and to automate onboarding of contact center agents on their Avaya platform. Discover how Starfish Provisioning Solution reduced costs, increased consistency, and enhanced efficiency for UC and CC operations.

Customer Case Study Capsules

Please click on the PDF above for case studies on the following:

Fortune 100 Insurance Company

Large Health Insurer

Fortune 50 Communications Company

Global 1000 Multi-National Analytics Company