Starfish Blog

Navigating Operational Challenges: How Starfish's UC Automation Tools Foster Resilience in Large Enterprises The ever-evolving landscape of today’s business environment forces large enterprises to face a multitude of challenges, including the pressing concerns of...

Calculate the Value We’re hearing a lot about how large enterprises are scrambling to retain talent. While there are competing theories about the causes of today’s tight labor market, there’s no doubt that mounting employee attrition is increasing the pressure on IT...

Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.” In sales and operations this simple truth has been the catalyst for the growth and success many of the most familiar name...

Contact centers have never been more important to the customer journey. Once seen as a cost center, the enterprise contact center today is a hub for new revenue generation and a core driver of customer success. From initial inquiries to customer support, live agent...

Gaining Visibility for Managing Enterprise UCC in Today’s Multi-vendor Environments There’s been a lot of talk about the business need to adopt a cloud technology infrastructure. The global pandemic has accelerated the timeline, according to the Gartner Board of...

Three Key Considerations Speed to solution is a challenge for every enterprise. With leadership pivoting from the pandemic, communications technologies changing fast, and a hybrid workplace becoming the new reality, there’s more need than ever for IT to innovate—just...

Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.” In sales and operations this simple truth has been the catalyst for the growth and success of many familiar name brands. In...

A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires,...

Are manual processes putting the brakes on digital transformation? Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of...

3 Reasons to Automate Provisioning and More Is it just me, or is instant gratification important to you, too? In our daily lives, we’ve grown accustomed to getting what we need now, not later. Whether it’s real-time information or on-demand services, we want results....