Starfish Associates to Showcase Automated Provisioning and Resource Management Solutions at Avaya Engage 2023
Starfish Provisioning Solution for Avaya automates the management of users, agents
and their associated resources.
Starfish Resource Manager gives administrators 360° visibility into inventory, resource usage, and configurations across multiple Avaya Systems.
Orlando, FL – June 19, 2023 – Starfish Associates, an Avaya DevConnect partner, is a sponsor at Avaya Engage 2023 taking place this week in Orlando, FL.
Starfish is a global software company providing enterprise communication management solutions for multi-vendor unified communications and contact center systems. During Engage 2023, Starfish will be showcasing the Starfish Provisioning and Resource Management Solutions for Avaya.
Starfish Provisioning Solution automates the management of agents including an extensive set of integrations with leading IT applications such as ServiceNow and Workday.
Key features include:
- Provisioning and De-provisioning Agents: An intuitive portal simplifies the on-boarding and off-boarding process for contact center agents that significantly reduces administrative overhead.
- ServiceNow Integration: Automatically fulfill service requests, tasks and incidents to automate configuration management.
- Workday Integration: Automatically process communication requests for users and agents.
- Number and Extension Management: Manage inventory of available, used and reserved numbers plus extensions.
Starfish Resource Manager enables administrators to monitor and audit inventory, resource usage, and configurations for Avaya communication systems. Resource Manager helps enterprises optimize their UC and contact center operations—and stop problems before they start.
Resource Manager can be configured to include one or more of these powerful modules:
- Dashboard Views of Vital Communication System Measurements
- License Capacity
- Inventory/Asset Management
- UC and Contact Center Resource Usage, Tracking and Reporting
- Configuration Change Auditing & Drift Management
“We are thrilled to be participating at Avaya Engage 2023 and showcasing our automation and resource management solutions for Avaya,” said David Raanan, Managing Partner at Starfish Associates. “By automating configuration management for Avaya, enterprises can achieve greater operational efficiency, reduced costs, and improved customer experiences.”
Visit Starfish at booth 467 on the Avaya Engage 2023 expo floor to learn more about our enterprise communication management solutions and see firsthand how our technology can help your enterprise achieve greater efficiencies in today’s dynamic business environment.
About Starfish
Starfish Associates: Starfish Associates is a global software company specializing in communication management solutions for multi-vendor unified communications and contact centers. Our automated provisioning, self-service, resource management, and migration tools simplify operations for enterprises using leading systems such as Avaya, Amazon Connect, Cisco, Genesys, Microsoft, Verint, and Zoom. With millions of transactions automated annually, Starfish Associates enables medium to large enterprises to optimize costs, increase efficiencies, and respond swiftly to evolving business needs.
Contact
Jamie Tanner
Marketing Manager
jtanner@starfishassociates.com
908-243-2916