Self Service Manager

Securely delegate the management of communication system features to helpdesk staff and end users.

Starfish Associates Automation Platform
Orange line icon of a flow chart

Simplify

Make it easier to manage enterprise communication systems including Avaya, Cisco, Microsoft, and more.

Orange line icon of two gears

Delegate

Empower users to make selected changes to individual accounts. Examples include resetting passwords and changing phone displays.

Orange line icon of a bar chart

Improve

Boost productivity and employee satisfaction by reducing service ticket requests and resolution times.

 

Starfish Self Service Manager enables communication administrators to securely delegate selected feature management to users and helpdesk staff.  Delegated features typically include configuring phone buttons, resetting passwords for phones and voice mailboxes, changing phone displays and more.

Administrators also have control over which features users will be allowed to configure along with the content they will be able to enter or choose.

Self Service Manager A
Starfish Self Service Manager 2

Self Service Manager portal is integrated with Active Directory for authentication and authorization.  Users are only authorized to manage communication resources that are associated with their accounts.

Helpdesk staff and delegated administrators can be authorized to perform on behalf of other user’s self-service functions by selecting specific users and then controlling their associated resources.

Key Features

 

Multi-Vendor Communication Systems

Connectors are available for leading UC and contact center systems including Avaya, Cisco, Microsoft, and XMedius/AVST.

Roles

Based on users’ roles in an enterprise, different self-service portals can be made available to enable users to perform specific tasks.

Configurable Functionality

Administrators can control which features and capabilities will be exposed to users as well as a list of possible values they can assign to the various features.

Active Directory Integration

User access to the self-service portals is controlled by Active Directory authentication. Helpdesk access to the self-service portals is controlled by membership in Active Directory security groups.

Authorization

Once authenticated, users are authorized to only have access to specific features and functionality associated with their communication resources.

Extensive Auditing and Logging

All transactions are logged and made available to administrators.

Icon of a PDF document for download

TO FIND OUT MORE ABOUT
Self Service Manager

For a live demo of Starfish products and solutions, just submit the request form or give us a call at 908-243-2900, option 1.

Request a Demo