Provisioning Manager for Genesys Cloud CX
Automate provisioning and simplify the management of contact center agents on Genesys Cloud CX.
Streamline
Quickly on-board agents with all required configurations.
Automate
Accurately and consistently provision agents in a fraction of the time it would take to do manually.
Simplify
Easily execute repetitive tasks and make bulk changes from an intuitive interface.
Automate provisioning and simplify the management of agents on Genesys Cloud CX.
Starfish Provisioning Manager is an intuitive portal that administrators can use to provision and de-provision agents on Genesys Cloud CX systems.
The Provisioning Manager also logs all transactions details, including configuration changes for each agent and maintains a complete inventory of users, phones and extensions.
Key Features
Provisioning and De-provisioning Agents
Simple to use portal for on-boarding and off-boarding contact center agents. Agents can also easily be provisioned and de-provisioned in bulk.
Resource Inventory
Maintains a complete inventory of users, phones and extensions.
Configurable Administration
Agents are provisioned based on configurable templates including skills, roles, queues, and number management.
Transaction Logs
All transactions are tracked and logged including configuration changes for each agent.
