Provisioning Manager for Genesys Cloud CX
Automate moves, adds, changes, and deletes (MACDs) for contact center agents on Genesys Cloud CX.
Quickly on-board agents with all required configurations.
Accurately and consistently provision agents in a fraction of the time it would take to do manually.
Easily execute repetitive tasks and make bulk changes from an intuitive interface.
Automate provisioning and simplify the management of agents on Genesys Cloud CX.
Starfish Provisioning Manager has an intuitive user interface that administrators can use to provision and de-provision agents on Genesys Cloud systems.
Starfish Provisioning Manager also logs all transactions details, including configuration changes for each agent and maintains a complete inventory of users, phones and extensions.
Provisioning and De-provisioning Agents
Simple to use UI for on-boarding and off-boarding contact center agents.
Maintains a complete inventory of users, phones and extensions.
Simple to use UI for routine tasks.
All transactions are tracked and logged including configuration changes for each agent.