Automation Value Calculator

How do you build the business case for automating routine processes like provisioning new users and agents? With real numbers. See how the savings would add up in your communications environment, using the calculator below.

YOUR INFORMATION

How many unified communications (UC) users do you have?

Estimate the number of knowledge workers ("desk employees") in your organization who are assigned internal and/or external communications resources such as phone numbers/extensions, voice/video conferencing, messaging and other collaboration tools.

How much UC staff turnover do you anticipate in a year?

Staff turnover is the number of employees that leave your company and need replacing in a typical year. Average turnover among knowledge workers in the US is approximately 10%; but this differs by industry and era.

How many contact center agents do you have?

Estimate the number of customer contact center employees in your organization. Provisioning communication resources for agents is typically more complex and time-consuming to complete manually.

How much contact center staff turnover do you anticipate in a year?

Staff turnover is the number of employees that leave your company and need replacing in a typical year. Average employee turnover in the typical contact center operation is higher than among knowledge workers.

Do you have multi-vendor systems?

Multi-vendor systems are created with communications products and solutions from different providers. Examples include an organization that uses different platforms to manage voice communications for different units and/or separate providers for voice, video conferencing, and call recording, etc.

YOUR BENEFITS

Total value delivered

Total hours of productivity recaptured

Automation Value Calculator

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