Automate communication management for multi-vendor UC and contact center platforms for cloud and hybrid environments
Automate the management of unified communication and contact center platforms for enterprises, system integrators and managed service providers across multi-vendor systems including Avaya, Cisco, Genesys and Microsoft. Starfish Management as a Service (MaaS) can be deployed in the cloud, on-premise and in hybrid environments.
MaaS is fully integrated with ServiceNow, HR applications and Identity Managers to facilitate end-to-end automation of communication management. Workflows to on/off-board and make changes to communication resources and services are fully integrated with IT processes across multiple systems. MaaS includes customer portals for end users and delegated administrators as well as a rich set of web service APIs for enterprise developers.
MaaS is available in subscription or consumption-based models.
Enterprises, system integrators and managed service providers can achieve significant benefits by automating communication management operations with Starfish Management as a Service.
- Multi-tenant solution for system integrators and managed service providers that affords easy deployment to end-user customers.
- Supports on premise, cloud and hybrid environments.
- Flexible subscription or consumption-based models available.
Multi-Tenant & Multi-Instance
Solution for system integrators and managed service providers supports multi-tenant and multi-instance architectures.
Cloud-based service ensures high availability through a fully geographic redundant architecture.
Communication resources are created and managed in a consistent and standard manner.
On-boarding & Off-boarding
Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.
Bulk Provisioning & De-provisioning
Perform bulk changes for unified communication and contact center platforms.
Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.
Number & Extension Management
Manage inventory of available, used and reserved numbers plus extensions.
Authoritative Phone Directory
Consolidated directory information from multi-vendor communication platforms that is updated in near real-time.
Configuration & Inventory Database
Maintain a searchable and reportable configuration and inventory database with consolidated data from multi-vendor communication platforms.
Communication Systems Connectors
Connectors to multi-vendor communication platforms enables automated configuration management.
Integrations / IT Application Connectors
IT connectors to business applications trigger workflows to auto-provision UC user resources and contact center agents.
Rich set of web service APIs for enterprise developers.