Starfish Communication Management as a Service (CMaaS) for Enterprise

Administering unified communications and contact centers is becoming more complex, and enterprises increasingly rely on multi-vendor systems. There’s also a growing need for hybrid and cloud-based communications solutions.

That’s why we developed Starfish Communication Management as a Service (CMaaS). CMaaS is a highly configurable solution for streamlining, automating and optimizing enterprise communication management workflows. It provides a platform for faster and more consistent and secure ways to administer UC and CC resources:

Provisioning

• Automatically trigger complex, multi-step workflows for on-boarding, offboarding, and other routine MACD’s
• Integrate communication management with HR systems and IT service ticketing
• Reduce errors, increase consistency, and enhance security

Resource Management

• Maintain a real-time inventory of users and their associated resources
• Easily manage phone numbers
• Collect and report usage data
• Gain visibility into license management and station aging
• Monitor configurations and audit compliance

Self-service

• Reduce help desk ticket volume
• Enhance all workers’ productivity

Starfish Communication Management as a Service (CMaaS) integrates with Avaya, Cisco, Genesys, Microsoft, Zoom, Verint and other communications systems. It also facilitates end-to-end automation of your existing communication management processes by fully integrating with ServiceNow, Workday and other HR applications, and various Identity Managers.

CMaaS includes customer portals for end users and delegated administrators as well as a rich set of web service APIs for enterprise developers. It’s offered as an annual or multi-year subsciption.