Starfish Communication Management as a Service (CMaaS) for Enterprise

A comprehensive solution for automating communication management in cloud, hybrid, and on-premises environments

Administering unified communications and contact centers is becoming more complex, and enterprises increasingly rely on multi-vendor systems. There’s also a growing need for hybrid and cloud-based communications solutions.

That’s why we developed Starfish Communication Management as a Service (CMaaS). CMaaS is a highly configurable solution for streamlining, automating and optimizing enterprise communication management workflows. It provides a platform for faster and more consistent and secure ways to administer UC and CC resources:

Provisioning
  • Automatically trigger complex, multi-step workflows for on-boarding, offboarding, and other routine MACD’s
  • Integrate communication management with HR systems and IT service ticketing
  • Reduce errors, increase consistency, and enhance security
Resource Management
  • Maintain a real-time inventory of users and their associated resources
  • Easily manage phone numbers
  • Collect and report usage data
  • Gain visibility into license management and station aging
  • Monitor configurations and audit compliance
Self-service
  • Reduce help desk ticket volume
  • Enhance all workers’ productivity

Starfish Communication Management as a Service (CMaaS) integrates with Avaya, Cisco, Genesys, Microsoft, Zoom, Verint and other communications systems. It also facilitates end-to-end automation of your existing communication management processes by fully integrating with ServiceNow, Workday and other HR applications, and various Identity Managers.

CMaaS includes customer portals for end users and delegated administrators as well as a rich set of web service APIs for enterprise developers. It’s offered as an annual or multi-year subsciption.

Solution Benefits

  • A comprehensive, configurable set of tools to enhance productivity and streamline management of unified communications and contact centers
  • Seamlessly integrates with Active Directory, ServiceNow, Workday, Verint, NICE and more
  • Supports on premise, cloud and hybrid environments
  • Flexible subscription models available

Find Out More About Starfish Communication Management as a Service

Key Features

Proven Technology

Day 2 integration synchronizes communications systems data with existing business processes and leading business applications.

Cloud-Based Service

Cloud-based service ensures high availability through a fully geographic redundant architecture.

Standardization

Communication resources are created and managed in a consistent and standard manner.

On-boarding & Off-boarding

Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.

Bulk Provisioning & De-provisioning

Perform bulk changes for unified communication and contact center platforms.

Provisioning Portals

Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.

Number & Extension Management

Manage inventory of available, used and reserved numbers plus extensions.

Authoritative Phone Directory

Consolidated directory information from multi-vendor communication platforms that is updated in near real-time.

Configuration & Inventory Database

Maintain a searchable and reportable configuration and inventory database with consolidated data from multi-vendor communication platforms.

Communication Systems Connectors

Connectors to multi-vendor communication platforms enables automated configuration management.

Integrations / IT Application Connectors

IT connectors to business applications trigger workflows to auto-provision UC user resources and contact center agents.

Web Services

Rich set of web service APIs for enterprise developers.

Request a Demo

To see a demo of our technology, please call us at call us at 908-243-2900 option 1, or submit the form below: