Migrate UC and contact center resources from legacy systems to new communication platforms.
Starfish Migration Solution streamlines the process of migration. By leveraging the Starfish workflow engine and communication system connectors, communication resources are automatically extracted from the source systems and created on destination systems.
Time consuming and error prone manual processes are replaced with automated workflows that dramatically reduce the cost and duration of migration projects.
Starfish Migration Portal enables administrators to select source and destination systems along with desired workflows and options. Once executed, new communication resources are built on the target systems while the existing resources on the source systems are disabled and then de-provisioned.
Multi-vendor Communication Platforms
Connectors are available for leading UC and contact center platforms including Avaya, Cisco, Microsoft, Genesys, AVST, NICE and Verint.
Source to Destination Data Mapping
Data retrieved from source platforms can be mapped, processed and modified before re-building on the destination systems.
Task groups within workflows can be designated for parallel processing in the event there are no dependencies such as building resources simultaneously on multiple platforms.
Ability to select and configure migration workflows for source and destination systems along with segmenting the process according to business rules.
Control Criticality of Tasks within Workflows
Tasks within workflows can be designated as critical or not critical. Based on the designation, an error condition can either stop the process or report and continue execution of the workflows.
Extensive Auditing and Logging
Execution results of every task in all workflows are logged and maintained. The results can be displayed in the migration portal as a summary view (workflow level) and as a detailed view (task level).