Automate and simplify administration of Cisco collaboration and contact center resources
Automate provisioning and simplify the management of Cisco collaboration and contact center resources.
Using intuitive management portals, administrators can provision resources for fast and efficient on-boarding and off-boarding of users and agents. Provisioning Manager executes communication management workflows by leveraging our workflow and synchronization engine which includes connectors to Cisco systems. Workflows are controlled by configuration settings and lookup tables that manage phone number allocation and configuration templates that are based on parameters such as user location and role.
Additionally, Provisioning Manager provides visibility into the health and usage of Cisco communication platforms through the following modules: Dashboard, Inventory, Phone Number Management, and Transaction Logs.
Dashboard view provides information for all Cisco clusters with drill down capabilities to obtain real-time measurements and historical reports.
Inventory of communication resources can be retrieved from all connected systems to provide consolidated views that are easy to search and generate reports. For example, administrators can produce a quick view of devices in a specific device pool along with their current registration status. The inventory module periodically retrieves data along with updated status.
Phone Number Management
Phone numbers usage and availability is presented in a consolidated view from all connected systems including extensions and DIDs.
Dashboard view of all Cisco clusters with drill down options to access real-time measurements and historical reports.
Simple to use UI for on-boarding and off-boarding collaboration users. All necessary resources for users are automatically provisioned and configured based on configurable templates.
Simple to use UI for on-boarding and off-boarding contact center agents. All necessary resources for agents are automatically provisioned and configured based on configurable templates.
Phone Number Management
A consolidated display of phone numbers from all connected systems includes extensions, DIDs and their availability.
Access to communication data from all connected systems are available in a consolidated view. The inventory can be easily searched along with the ability to generate reports.
All transactions are tracked and logged. The UI allows searching and generating reports.