Auto-provision UC and contact center resources for multi-vendor communication platforms.
Automate communication management workflows (moves, add, changes and deletes) by integrating with IT business applications such as Microsoft Active Directory, Identity Managers, IT Service Management systems such as ServiceNow and HR systems such as Workday.
Business applications trigger transactions comprised of multiple tasks to an intelligent rules-based workflow engine that auto-provisions communication resources for UC users and contact center agents.
Provisioning portals simplify day-to-day complex provisioning tasks by enabling specific users or delegated administrators to provision and manage multi-vendor communication platforms.
On-boarding & Off-boarding
Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.
Bulk Provisioning & De-provisioning
Perform bulk changes for unified communication and contact center platforms.
Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.
Intelligent Rules-based Workflow Engine
Receives notifications from IT business applications to trigger MACD workflows transactions.
Synchronize authoritative phone & communication resource data between IT applications.
Roles-based Access Control
Flexible controls over who can perform specific actions and what they can manage.
Number & Extension Management
Manage inventory of available, used and reserved numbers plus extensions.
Authoritative Phone Directory
Consolidated directory information from multi-vendor communication platforms that is updated in near real-time.
Configuration & Inventory Database
Maintain a searchable and reportable configuration and inventory database with consolidated data from multi-vendor communication platforms.
Communication Systems Connectors
Connectors to multi-vendor communication platforms enables automated configuration management.
Integrations / IT Application Connectors
IT connectors to business applications trigger workflows to auto-provision UC user resources and contact center agents.
Standardized services to multi-vendor communication platforms enables customer applications to trigger MACD workflow transactions.
Communication resources are created and managed in a consistent and standard manner.
Enforce compliance for communication
passwords, call recording and access
controls to communication resources.