Provisioning Solution

Automate and simplify provisioning on multi-vendor systems including Amazon Connect, Avaya, Cisco, Genesys, Microsoft Teams, Nice, Verint, Zoom, and more.

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Streamline

Make it faster and easier to manage multi-vendor unified communications and contact center systems.

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Automate

Accurately and consistently onboard and offboard users and agents. Optional integrations include ServiceNow, Workday, PeopleSoft, and other leading business applications.

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Simplify

Execute routine tasks (moves, adds, changes, and deletes) and make bulk changes from a single, easy-to-use interface.

Provisioning Solution - Provisioning Portals

Provisioning Portals

Provisioning portals simplify even the most complex day-to-day provisioning tasks, by enabling specific users or delegated administrators to provision and manage multi-vendor communication platforms. In addition to time and cost savings, enterprises enhance employee experiences by reducing service ticket backlogs.

Seamless Integration with ServiceNow 

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate communication management in the cloud or in hybrid and on-premises environments.

Provisioning for Cisco
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Key Features

 

Contact Center System Integrations

Starfish Provisioning Solution enables auto-provisioning of agent logins and resources on Amazon Connect, Avaya contact center systems, Cisco contact center systems, and Genesys Cloud and Engage.

The solution also integrates with NICE, Verint and more to provide a complete solution for even the most complex, multi-vendor contact centers.

On-boarding & Off-boarding

Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.

Number & Extension Management

Manage inventory of available, used and reserved numbers plus extensions.

Configuration & Inventory Database

Maintain a searchable and reportable database of configurations and inventory database with data consolidated from multi-vendor communication systems.

Roles-based Access Control

Flexible controls over who can perform specific actions and what they can manage.

Web Services

Standardized services to multi-vendor communication platforms enables customer applications to trigger MACD workflow transactions.

Compliance

Enforce compliance for communication passwords, call recording and access controls to communication resources.

UC Systems Integrations

Starfish Provisioning Solution simplifies management of UC user resources on Avaya, Cisco, Microsoft Teams, Zoom, and more.

IT Application Integrations

Connectors to ServiceNow, Workday, and PeopleSoft trigger workflows to auto-provision UC user resources and contact center agents.

Provisioning Portals

Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.

Bulk Provisioning & De-provisioning

Perform bulk changes for unified communication and contact center platforms.

Intelligent Rules-based Workflow Engine

Receives notifications from IT business applications to trigger MACD workflows transactions.

Synchronization Engine

Synchronize authoritative phone & communication resource data between IT applications.

Standardization

Communication resources are created and managed in a consistent manner and configured to meet customer standards.

UC Systems Integrations

Starfish Provisioning Solution simplifies management of UC user resources on Avaya, Cisco, Microsoft Teams, Zoom, and more.

Contact Center System Integrations

Starfish Provisioning Solution enables auto-provisioning of agent logins and resources on Amazon Connect, Avaya contact center systems, Cisco contact center systems, and Genesys Cloud and Engage.

The solution also integrates with NICE, Verint and more to provide a complete solution for even the most complex, multi-vendor contact centers.

IT Application Integrations

Connectors to ServiceNow, Workday, and PeopleSoft trigger workflows to auto-provision UC user resources and contact center agents.

On-boarding & Off-boarding

Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.

Provisioning Portals

Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.

Bulk Provisioning & De-provisioning

Perform bulk changes for unified communication and contact center platforms.

Number & Extension Management

Manage inventory of available, used and reserved numbers plus extensions.

Configuration & Inventory Database

Maintain a searchable and reportable database of configurations and inventory database with data consolidated from multi-vendor communication systems.

Roles-based Access Control

Flexible controls over who can perform specific actions and what they can manage.

Intelligent Rules-based Workflow Engine

Receives notifications from IT business applications to trigger MACD workflows transactions.

Synchronization Engine

Synchronize authoritative phone & communication resource data between IT applications.

Web Services

Standardized services to multi-vendor communication platforms enables customer applications to trigger MACD workflow transactions.

Standardization

Communication resources are created and managed in a consistent manner and configured to meet customer standards.

Compliance

Enforce compliance for communication passwords, call recording and access controls to communication resources.

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TO FIND OUT MORE ABOUT
Provisioning Solution

For a live demo of Starfish products and solutions, just submit the request form or give us a call at 908-243-2900, option 1.

Request a Demo