Provisioning Solution
Automate and simplify provisioning on multi-vendor systems including Amazon Connect, Avaya, Cisco, Genesys, Microsoft Teams, Nice, Verint, Zoom, and more.
Streamline
Make it faster and easier to manage multi-vendor unified communications and contact center systems.
Automate
Accurately and consistently on-board and off-board users and agents. Optional integrations include ServiceNow, Workday, PeopleSoft, and other leading business applications.
Simplify
Execute routine tasks (moves, adds, changes, and deletes) and make bulk changes from a single, easy-to-use interface.
Provisioning Portals
Provisioning portals simplify even the most complex day-to-day provisioning tasks, by enabling specific users or delegated administrators to provision and manage multi-vendor communication platforms. In addition to time and cost savings, enterprises enhance employee experiences by reducing service ticket backlogs.
Seamless Integration with ServiceNow
Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate communication management in the cloud or in hybrid and on-premises environments.
Key Features
Contact Center System Integrations
Starfish Provisioning Solution enables auto-provisioning of agent logins and resources on Amazon Connect, Avaya contact center systems, Cisco contact center systems, and Genesys Cloud and Engage.
The solution also integrates with NICE, Verint and more to provide a complete solution for even the most complex, multi-vendor contact centers.
On-boarding & Off-boarding
Automate, configure and remove communication resources such as phones, voicemail, agent logins and call recording accounts for multi-vendor communication platforms.
Number & Extension Management
Manage inventory of available, used and reserved numbers plus extensions.
Configuration & Inventory Database
Maintain a searchable and reportable database of configurations and inventory database with data consolidated from multi-vendor communication systems.
Roles-based Access Control
Flexible controls over who can perform specific actions and what they can manage.
Web Services
Standardized services to multi-vendor communication platforms enables customer applications to trigger MACD workflow transactions.
Compliance
Enforce compliance for communication passwords, call recording and access controls to communication resources.
UC Systems Integrations
Starfish Provisioning Solution simplifies management of UC user resources on Avaya, Cisco, Microsoft Teams, Zoom, and more.
IT Application Integrations
Connectors to ServiceNow, Workday, and PeopleSoft trigger workflows to auto-provision UC user resources and contact center agents.
Provisioning Portals
Customizable provisioning portals for end users and delegated administrators simplifies complex tasks, reduces service tickets and workload for administrators and helpdesk staff.
Bulk Provisioning & De-provisioning
Perform bulk changes for unified communication and contact center platforms.
Intelligent Rules-based Workflow Engine
Receives notifications from IT business applications to trigger MACD workflows transactions.
Synchronization Engine
Synchronize authoritative phone & communication resource data between IT applications.
Standardization
Communication resources are created and managed in a consistent manner and configured to meet customer standards.