November 1, 2023

Navigating Operational Challenges: How Starfish’s UC Automation Tools Foster Resilience in Large Enterprises

Navigating Operational Challenges: How Starfish’s UC Automation Tools Foster Resilience in Large Enterprises

The ever-evolving landscape of today’s business environment forces large enterprises to face a multitude of challenges, including the pressing concerns of operational costs, employee attrition, and the need for streamlined processes. With the global economy undergoing significant shifts, the complexities of managing Unified Communications (UC) platforms have become more pronounced, leading to escalated operational expenses and, in some cases, workforce restructuring. 

Starfish recognizes the pivotal role of UC automation tools in alleviating the burden placed on enterprises, especially amidst increased employee attrition and layoffs in the current economic climate. Our comprehensive suite of automation solutions is specifically designed to optimize communication management processes, enabling enterprises to navigate operational challenges with resilience and efficiency. 

Based on industry averages, the manual maintenance of a UC platform for a company with 10,000+ employees can incur significant annual costs, ranging from $2 million to $4 million. These costs primarily stem from labor, operational, training, support and maintenance, software and licensing, infrastructure, security and compliance, as well as consulting and professional services.

However, with the integration of a UC automation tool, operating costs could be reduced from $870,000 to $1,650,000 annually, resulting in a 40% reduction across various expense categories such as labor, operational expenses, training and development, support and maintenance contracts, software and licensing, infrastructure management, security, and compliance measures, as well as add-ons and upgrades.

As the cost-saving benefits of our automation tools are highlighted, it’s crucial to acknowledge their instrumental role in mitigating the adverse effects of increased employee attrition. By streamlining operational processes and minimizing manual interventions, Starfish’s solutions empower enterprises to optimize resource allocation, ensuring that the existing workforce can operate more effectively and focus on strategic initiatives that drive business growth.

Furthermore, our automation tools are intricately woven into the fabric of enhancing operational efficiency, thus safeguarding enterprises against the disruptive impact of layoffs. By automating critical communication management tasks, our tools contribute to a more agile and adaptable workforce, enabling enterprises to reallocate their human resources to areas that require specialized attention and expertise. This fosters a resilient business culture that is well-equipped to navigate the challenges of the current economic landscape.

Additionally, Starfish’s emphasis on bolstering security and compliance measures within communication systems serves as a safeguard against potential data breaches and operational vulnerabilities, providing enterprises with the confidence and reassurance needed to uphold workforce stability in times of uncertainty.

We invite you to delve deeper into the transformative impact of Starfish’s automation solutions and discover how our tools can serve as a cornerstone for fostering resilience within your enterprise. Through our Automation Value Calculator, you can gain valuable insights into the potential savings and operational benefits that await your organization.

Amidst the shifting tides of the business world, Starfish remains dedicated to supporting enterprises in their quest for operational excellence, resilience, and sustainable growth. Join us in our mission to propel your business forward and navigate the challenges of today’s economic environment with confidence and agility.

About Starfish

Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.

We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.

Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

For more information, please visit, call 908-243-2900 or email to schedule a demonstration. Follow Starfish on Twitter and LinkedIn.