Make Better Decisions with 360° Visibility into Avaya Communication Systems
Consolidate information about users and their communication resources into a single, authoritative source.
Gain real-time visibility into asset inventory, license capacity, and resource usage.
Track and report on configuration changes and configuration drift from set standards.
Generate usage reports for UC and contact center systems.
Starfish Resource Manager enables administrators to monitor and audit inventory, resource usage, and configurations for Avaya communication platforms. By providing unparalleled insight into multi-vendor systems, Resource Manager helps enterprises optimize their UC and contact center operations—and stop problems before they start.
Resource Manager can be configured to include one or more of these powerful modules:
- Dashboard Views of Vital Communication System Measurements
- License Capacity
- Inventory/Asset Management
- UC and Contact Center Resource Usage, Tracking and Reporting
- Configuration Change Auditing
- Configuration Drift Management
Starfish Resource Manager provides 360 degrees of visibility into inventory, resource use, and configurations across multiple systems, providing administrators with:
- Real-time dashboard displays with vital measurements of systems
- Drill-down capabilities to specific and historic system data
- An authoritative view of asset inventory, licenses, and actual resource usage
- Auditing and tracking of configuration changes over time
Real-time Dashboard Views
Displays vital communication system measurements with drill down capabilities to detailed resource usage information, including real-time and historical data.
Auditing Configuration Change
Detail auditing, logging and tracking of configuration changes including compare and restore capabilities.
Identifies idle resources that can be reclaimed and reused. Configurable time period thresholds are used to identify idle resources.
Associate Users with Resources
Communication assets are associated with users to clearly map users with all their communication resources across multiple systems.
Extensive UC and contact center resource usage and aging reports. Reports can be scheduled or generated on-demand.
Inventory & Asset Management
Extensive inventory database to track UC and contact center resources. Information is retrieved through connectors to multiple systems and maintained in a central data repository.
License capacity and current usage tracking including alert generation based on configurable thresholds.
Alerts and Alarms
Notifications are generated to notify administrators upon on events such as configuration changes, license capacities and real-time communication systems measurements.
Inventory data can be integrated to leading CMDBs such as ServiceNow.