Create, configure, and maintain a searchable directory of real-time user information across multi-vendor communication systems.
Consolidate information about users and their communication resources across Avaya, Cisco, Genesys, Microsoft and more.
Synchronize information between communication systems and IT applications such as Active Directory.
Maintain an authoritative, real-time data store with information
Share the data with business applications that rely on authoritative directory information.
Directory portals enable end users to search and view reliable and current up-to-date enterprise directory data of UC and contact center user information. Ensure you have an accurate record of names, phone numbers, email addresses, employee IDs, building & location information, division/cost center information, and more.
An intuitive directory portal enables users to search and view enterprise directory information. The portal is highly configurable and can provide access to select information within the data store.
Maintains a reliable real-time LDAP data store with up-to-date information about users and their communication resources from multi-vendor communication platforms.
Batch & Real-time Synchronization
Synchronizes directory information in real-time or batch from multiple sources including IT applications and multi-vendor communication platforms.
Communication Systems Connectors
Connectors to multi-vendor communication systems enable access to directory and communication resource information.
Authoritative Phone Directory
Consolidated directory information from multi-vendor communication platforms that is updated in near real-time.
Consistent Directory Information
Automated processes keep data consistent, accurate and up-to-date. Errors and re-work caused by manual inputting of information are eliminated.
Accurate Mapping of Users
Provides an accurate mapping of user information by collecting critical data elements about users in the enterprise.
Source of Truth
An authoritative source of user information such as name, phone number, email address, employee ID, building & location, cost center and more.