February 20, 2024

Starfish Associates to Showcase Automated Provisioning and Migration Solutions at Genesys Xperience 2024

Starfish Associates to Showcase Automated Provisioning and Migration Solutions at Genesys Xperience 2024

Starfish Provisioning Solution for Genesys Cloud CX automates the management of agents and their associated resources.

Starfish Migration Solution streamlines the migration of agents from
legacy contact center systems to Genesys Cloud CX 

Denver, Colorado – May 13, 2024 – Starfish Associates, a Genesys AppFoundry partner, is a sponsor at Genesys Xperience 2024 taking place in Denver, Colorado.

Starfish is a global software company providing enterprise communication management solutions for multi-vendor unified communications and contact center systems. During Xperience ’24, Starfish will be showcasing the Starfish Provisioning and Migration Solutions for Genesys Cloud CX.

Starfish Provisioning Solution automates the management of agents and resources by integrating with leading IT applications including Azure AD, ServiceNow and Workday.

Key features include:

  • Provisioning and De-provisioning Agents: An intuitive portal simplifies the on-boarding and off-boarding process for contact center agents that significantly reduces administrative overhead.
  • Resource Inventory: A comprehensive inventory of users, phones, and extensions, ensuring efficient resource management.
  • Auditing: Extensive transaction logs including details for all agent configuration changes and their associated resources.

Starfish Migration Solution streamlines and simplifies the process of migrating agents and their associated resources from legacy Avaya and Cisco contact center systems to Genesys Cloud CX.  The Migration Solution uses an intelligent workflow engine to extract communication resources from legacy contact center systems and then quickly and accurately configures them on Genesys Cloud CX.

The Migration Solution also securely disables and de-provisions resources on the legacy source system and it automatically logs all transactions, providing a complete audit trail. The result is a faster, easier, more accurate migration process that can be completed all at once or over time, on any schedule.

“We are thrilled to be participating at Genesys Xperience 2024 and showcasing our automation and migration solutions for Genesys Cloud CX,” said Robert Hankin, Managing Partner at Starfish Associates. “By automating agent management for Genesys Cloud CX, enterprises can achieve greater operational efficiency, reduced costs, and improved customer experiences.”

Visit Starfish on the Genesys Xperience 2024 expo floor to learn more about our enterprise communication management solutions and see firsthand how our technology can help your enterprise achieve greater efficiencies in today’s dynamic business environment.

To learn more about the specific features and benefits of Starfish Provisioning Solution for Genesys Cloud CX, visit the AppFoundry. 

About Starfish

Starfish Associates: Starfish Associates is a global software company specializing in communication management solutions for multi-vendor unified communications and contact centers. Our automated provisioning, self-service, resource management, and migration tools simplify operations for enterprises using leading systems such as Genesys, Amazon Connect, Avaya, Cisco, Microsoft, Verint, and Zoom. With millions of transactions automated annually, Starfish Associates enables medium to large enterprises to optimize costs, increase efficiencies, and respond swiftly to evolving business needs. 

Contact

Jamie Tanner

Marketing Manager

jtanner@starfishassociates.com

908-243-291

Back

About Starfish

Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.

We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.

Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

For more information, please visit https://www.starfishassociates.com, call 908-243-2900 or email sales@starfishassociates.com to schedule a demonstration. Follow Starfish on Twitter and LinkedIn.