May 21, 2012

Starfish Associates Announces Self-Service Manager

Boston, MA – May 21, 2012 – Starfish, a leading provider of telecom management and self service solutions, today at IAUG Annual Conference 2012, announced the general availability of Starfish Self-Service Manager. This solution is designed to decentralize the day to day administrative requests that can and should be easily performed by the user community. Requests for changes are achieved and made accessible via a web tool that allows an end user to take command of the resources they require.

“We recognize that IT and telecom managers and administrators are having to manage more complex technology tools in today’s communications environment” said Rob Hankin, Partner and Co-founder of Starfish Associates, “so it is important that administrative tasks that can be off-loaded are delegated to the end users, reducing the administration burden of telephony operations.”

Starfish Self-Service Manager is a simple and intuitive web based solution that enables end users to perform authorized telephony configuration changes that otherwise would have to be managed by administrators. Reset phone passwords, modify phone settings, reset voicemail passwords and other service requests that are configured and customized by telecom administrators. Using Self-Service Manager frees up administrators and help desk staff creating more time for sensitive and critical communications projects while enhancing the performance and service to end users.

About Starfish

Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.

We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.

Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

For more information, please visit, call 908-243-2900 or email to schedule a demonstration. Follow Starfish on Twitter and LinkedIn.