Provisioning Manager for Microsoft Teams
Automate moves, adds, changes, and deletes (MACDs) for users and agents on Microsoft Teams.
Streamline
Quickly onboard users and agents.
Automate
Accurately and consistently provision users in a fraction of the time it would take to do manually.
Simplify
Easily execute repetitive tasks and make bulk changes from an intuitive interface.
Automate provisioning and simplify the management of Genesys collaboration and contact center resources.
Using intuitive management portals, administrators and help desk staff can provision resources for fast and efficient on-boarding and off-boarding of users and agents. Provisioning Manager executes communication management workflows by leveraging our workflow and synchronization engine which includes connectors to Genesys systems. Workflows are controlled by configuration settings and lookup tables that manage phone number allocation and configuration templates that are based on parameters such as user location and role.
Additionally, Provisioning Manager provides visibility into the health and usage of Genesys communication platforms through the following modules: Dashboard, Inventory, Phone Number Management, and Transaction Logs.
Key Features
Dashboard Views
Dashboard view of all Genesys clusters with drill down options to access real-time measurements and historical reports.
Provisioning Agents
Simple to use UI for on-boarding and off-boarding contact center agents. All necessary resources for agents are automatically provisioned and configured based on configurable templates.
Resource Inventor
Access to communication data from all connected systems are available in a consolidated view. The inventory can be easily searched along with the ability to generate reports.
Provisioning Collaboration
Simple to use UI for on-boarding and off-boarding collaboration users. All necessary resources for users are automatically provisioned and configured based on configurable templates.
Phone Number Management
A consolidated display of phone numbers from all connected systems includes extensions, DIDs and their availability.
Transaction Logs
All transactions are tracked and logged. The UI allows searching and generating reports.
TO FIND OUT MORE ABOUT
Provisioning Manager FOR GENESYS
Inventory
Inventory of communication resources can be retrieved from all connected systems to provide consolidated views that are easy to search and generate reports. For example, administrators can produce a quick view of devices in a specific device pool along with their current registration status. The inventory module periodically retrieves data along with updated status.
Transaction Log
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