September 1, 2022

Starfish Migration Solution for Amazon Connect is Now Available on the AWS Marketplace

Starfish Migration Solution accelerates the process of migrating communication resources from Avaya, Cisco, and Genesys systems to Amazon Connect.

 

Bridgewater, NJ –September 1, 2022 – Starfish has announced Migration Solution for Amazon Connect is now available from the AWS Marketplace.

Starfish Migration Solution for Amazon Connect makes it easy to migrate contact center agents and their resources to Amazon Connect. The solution uses the intelligent workflow engine on the Starfish automation platform to extract communication resources from legacy systems and then quickly and accurately configure them on Amazon Connect. Starfish Migration Solution also securely disables and de-provisions the necessary resources on the legacy source system and it automatically logs all transactions, providing a complete audit trail. The result is a faster, easier, more accurate migration process that can be completed all at once or over time, on any schedule.

“Starfish Migration Solution for Amazon Connect is built with proven technology to streamline and simplify migrations from Avaya, Cisco, and Genesys to Amazon Connect,” says Robert Hankin, Managing Partner at Starfish. “Leveraging automation enables enterprises to cut over agents in a fraction of the time it would take to do manually, and automated workflows remove the risk of manual errors, too. Enterprises realize a significant savings of time and money.”

About Starfish

Starfish is a global software company that provides communication management solutions for unified communications and contact center platforms.

Starfish multi-vendor solutions include automated provisioning, self-service, resource management and migration tools for Amazon Connect, Avaya, Cisco, Genesys, Microsoft, Verint, Zoom and others.

Starfish automates millions of transactions per year across medium to large enterprises enabling them to reduce costs, gain efficiencies, and respond more quickly to today’s dynamic business environment.

Contact
Michael Stahl
Vice President of Sales
mstahl@starfishassociates.com
908-243-2906

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About Starfish

Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.

We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.

Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

For more information, please visit https://www.starfishassociates.com, call 908-243-2900 or email sales@starfishassociates.com to schedule a demonstration. Follow Starfish on Twitter and LinkedIn.