Starfish Migration Solution accelerates the process of migrating communication resources from Avaya, Cisco, and Genesys systems to Amazon Connect.
Bridgewater, NJ –September 1, 2022 – Starfish has announced Migration Solution for Amazon Connect is now available from the AWS Marketplace.
Starfish Migration Solution for Amazon Connect makes it easy to migrate contact center agents and their resources to Amazon Connect. The solution uses the intelligent workflow engine on the Starfish automation platform to extract communication resources from legacy systems and then quickly and accurately configure them on Amazon Connect. Starfish Migration Solution also securely disables and de-provisions the necessary resources on the legacy source system and it automatically logs all transactions, providing a complete audit trail. The result is a faster, easier, more accurate migration process that can be completed all at once or over time, on any schedule.
“Starfish Migration Solution for Amazon Connect is built with proven technology to streamline and simplify migrations from Avaya, Cisco, and Genesys to Amazon Connect,” says Robert Hankin, Managing Partner at Starfish. “Leveraging automation enables enterprises to cut over agents in a fraction of the time it would take to do manually, and automated workflows remove the risk of manual errors, too. Enterprises realize a significant savings of time and money.”
Starfish is a global software company that provides communication management solutions for unified communications and contact center platforms.
Starfish multi-vendor solutions include automated provisioning, self-service, resource management and migration tools for Amazon Connect, Avaya, Cisco, Genesys, Microsoft, Verint, Zoom and others.
Starfish automates millions of transactions per year across medium to large enterprises enabling them to reduce costs, gain efficiencies, and respond more quickly to today’s dynamic business environment.
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