Starfish Provisioning Manager automates agent lifecycle management on the Genesys customer experience platform, making provisioning faster, easier, and more consistent.
Bridgewater, NJ – June 1, 2022 – Starfish has announced Starfish Provisioning Manager for Genesys Cloud™ is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
Starfish Provisioning Manager for Genesys Cloud automates moves, adds, changes, and deletes (MACDs) for contact center agent accounts on the Genesys Cloud CXTM platform. The product enables administrators to easily manage the agent lifecycle with streamlined provisioning, deprovisioning, and bulk change workflows. With its intuitive interface, Starfish Provisioning Manager simplifies communication management, reduces human error, and increases the consistency of configurations. It also automatically logs all transactions, making audits faster and easier, too.
“Starfish Provisioning Manager simplifies agent management for Genesys Cloud customers,” says Robert Hankin, Managing Partner at Starfish. “By automating agent onboarding, offboarding, and other configuration changes, Starfish helps enterprises free administrators from repetitive, routine tasks while they gain speed, efficiency, and greater agility for their operations.”
Genesys Cloud is a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, Genesys Cloud is flexible, open, feature-rich, and built for rapid innovation.
To learn more about the specific features and benefits of Starfish Provisioning Manager for Genesys Cloud, visit the AppFoundry.
Starfish is a global software company that provides communication management solutions for unified communications and contact center platforms.
Starfish multi-vendor solutions include automated provisioning, self-service, resource management and migration tools for Genesys, Amazon Connect, Avaya, Cisco, Microsoft, Verint, Zoom and others.
Starfish automates millions of transactions per year across medium to large enterprises enabling them to reduce costs, gain efficiencies, and respond more quickly to today’s dynamic business environment.
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