Nashville, TN – May 1, 2018 – Starfish Associates will demonstrate their latest release of their acclaimed Provisioning Solution that supports the Genesys CX Platform at Genesys CX18, May 1-4 2018, in Nashville, TN.
Starfish Provisioning Solution automates communication management workflows for unified communications and contact centers. By integrating with IT applications, telecom resources are automatically provisioned and managed for multi-vendor platforms including Genesys, Avaya, and Cisco. This new release is tightly integrated with ITSM applications, including ServiceNow® and HR applications including Workday to automate the management of UC and contact center resources for knowledge workers and contact center agents.
For enterprises that are considering migrating their existing contact center platform to Genesys, Starfish offers solutions to easily migrate agents and configuration data to new contact center platforms, including Genesys PureEngage and Cisco Unified Contact Center Express & Enterprise. Starfish offers two migration packages which alleviate the labor intensive, time consuming manual process of migrating agents. Both packages offer an intuitive provisioning portal that includes a migration wizard which enables administrators to simplify the migration of agents from one platform to another. It also includes bulk provisioning/de-provisioning tools plus a workflow engine to automate and streamline on-boarding and off-boarding of contact center agents
“Using Starfish migration tools, customers will reduce the cost of the overall migration effort versus the high expense of manual labor,” said Robert Hankin, Starfish Co-Founder & Partner. “Large enterprises in particular will also benefit from automation because it will enable them to streamline and optimize the day 2 management of their contact center agents.
Customers interested in learning more about Starfish automation solutions for Genesys should visit Starfish at the ConvergeOne booth #20 for a live demo of the technology.