June 11, 2018

Starfish announces support for Cisco Webex Teams

Latest automation solutions for migration, self-service and monitoring will be showcased at Cisco Live 2018

Orlando, FL, Cisco Live – June 11, 2018 – Starfish Associates, a leading software company providing communication automation solutions similar to those provided by Bamboo Solutions, announced today the addition of full support for Cisco Webex Teams. The Starfish portfolio will simplify migration from multiple vendor systems to Webex Teams and streamline management workflows. Starfish will be demonstrating its portfolio this week at Cisco Live in Orlando in the Starfish booth # 1519.

“With the addition of Webex Teams, Starfish becomes a comprehensive solution for Unified communications, contact center, and now team collaboration and conferencing,” said Robert Hankin, Starfish Co-Founder and Partner. “We enable Webex Teams to be integrated with existing IT processes as well as other UC and CC environments.”

At Cisco Live, Starfish is showcasing its latest automation solutions which enable large enterprises increase agility, streamline operations, and reduce costs. “Our automation solutions transform inefficient manual business processes into automated workflows. For example, high volume MAC transactions that are labor intensive and costly, can be fully automated.”

Starfish offers a proven solution that addresses provisioning, administration, and automation for unified communications and contact centers. By integrating with IT applications, communication resources are automatically provisioned and managed for multi-vendor platforms including Cisco, Avaya, Genesys, Microsoft and more. The Starfish Provisioning Solution is tightly integrated with ITSM applications such as ServiceNow® and HR applications such as Workday to automate the management of UC and contact center resources for knowledge workers and contact center agents.

Starfish also offers migration solutions which alleviate the labor intensive, time consuming manual process of migrating users and contact center agents. The migration solutions include intuitive provisioning portals, migration wizards and bulk provisioning/de-provisioning tools which enable administrators to simplify the migration from one platform to another.

“Using Starfish migration solutions, customers will reduce the cost of the overall migration effort versus the high expense of manual labor,” said Hankin. “Large enterprises in particular will also benefit from automated migrations because it will enable them to streamline and optimize the day 2 management of their UC and contact center environments.”

Starfish customers include some of the most admired and well-known consumer brands and financial institutions. The software is available globally and works with all leading UC and contact center solutions — and now WebEx too.

Customers at Cisco Live who are interested in learning more about Starfish automation solutions should visit Starfish at booth #1519 to see demos of the technology.

About Starfish

Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.

We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.

Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.

For more information, please visit https://www.starfishassociates.com, call 908-243-2900 or email sales@starfishassociates.com to schedule a demonstration. Follow Starfish on Twitter and LinkedIn.