Starfish News
Automation is Key to Managing the Contact Center Agent Lifecycle
Contact centers have never been more important to the customer journey. Once seen as a cost center, the enterprise contact center today is a hub for new revenue generation and a core driver of customer success. From initial inquiries to customer support, live agent...
Cloudy Days: Gaining Visibility for Managing Enterprise UCC
Gaining Visibility for Managing Enterprise UCC in Today’s Multi-vendor Environments There’s been a lot of talk about the business need to adopt a cloud technology infrastructure. The global pandemic has accelerated the timeline, according to the Gartner Board of...
How to Choose an Automation Solution for Your UC or CC Operation
Three Key Considerations Speed to solution is a challenge for every enterprise. With leadership pivoting from the pandemic, communications technologies changing fast, and a hybrid workplace becoming the new reality, there’s more need than ever for IT to innovate—just...
Unified Communications: If You Can See It, You Can Improve It
Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.” In sales and operations this simple truth has been the catalyst for the growth and success of many familiar name brands. In...
Alleviating MAC Attacks in Large Enterprises
A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires,...
Transforming Enterprise Communications Management
Are manual processes putting the brakes on digital transformation? Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of...
The Case for Automating Communication Management
3 Reasons to Automate Provisioning and More Is it just me, or is instant gratification important to you, too? In our daily lives, we’ve grown accustomed to getting what we need now, not later. Whether it’s real-time information or on-demand services, we want results....
Automation Alleviates MAC attacks in Large Enterprises
A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires,...
Starfish Announces New Product for Cisco Collaboration & Contact Center at Cisco Live 2019
Starfish Provisioning Manager streamlines and automates provisioning and simplifies the management of Cisco collaboration and contact center resources. San Diego, CA, Cisco Live (June 10, 2019) – Starfish Associates, a global software company providing communication...
Starfish Receives Award for Sales and Service Excellence at Avaya Engage 2019
Austin, Texas – January 23, 2019 – Starfish Associates, a leading software company providing communication management solutions for multi-vendor unified communication and contact center platform, received an award for Sales and Service Excellence at the Avaya Engage...