Austin, Texas – January 23, 2019 – Starfish Associates, a leading software company providing communication management solutions for multi-vendor unified communication and contact center platform, received an award for Sales and Service Excellence at the Avaya Engage 2019 Conference in Austin, TX. Starfish was nominated by Johnson Controls (JCI), a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. International Avaya Users Group (IAUG) members and technical councils casted their votes for this award.
In their nomination, Johnson Controls noted that David Raanan of Starfish and his team provided excellent service to Johnson Controls in support of an enterprise domain flattening and other critical projects through several mergers and acquisitions. Johnson Controls said, “Starfish Provisioning Solution is a vital service which allows their users to self-serve all their communication provisioning needs. David and his team have worked tirelessly to ensure the service continues to function as infrastructure elements evolve. The positive, customer-centric attitude displayed by all at Starfish Associates is both refreshing and rare.”
David Raanan, Co-Founder & Partner at Starfish credited the nomination to the Starfish engineering team that supported this initiative and the relationships they established with the JCI project team. “This award exemplifies how excellent team work and collaboration enables our customers to achieve their goals” Raanan said.
The IAUG Service Excellence Award is given annually to an employee of Avaya or an IAUG-business partner for providing continued outstanding customer service on behalf of an IAUG member. Nominations are gathered from members and are voted on by a committee of IAUG leaders.
As an Avaya DevConnect Technology Partner, Starfish works closely with Avaya to provide UC and Contact Center communication management solutions to their global enterprise customers. At 14,000 users strong, IAUG is one of the world’s largest international organization for communications technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere.