Contact centers have never been more important to the customer journey. Once seen as a cost center, the enterprise contact center today is a hub for new revenue generation and a core driver of customer success. From initial inquiries to customer support, live agent...
Gaining Visibility for Managing Enterprise UCC in Today’s Multi-vendor Environments There’s been a lot of talk about the business need to adopt a cloud technology infrastructure. The global pandemic has accelerated the timeline, according to the Gartner Board of...
Three Key Considerations Speed to solution is a challenge for every enterprise. With leadership pivoting from the pandemic, communications technologies changing fast, and a hybrid workplace becoming the new reality, there’s more need than ever for IT to innovate—just...
Many people are familiar with the famous quote by management consultant, educator, and author, Peter Drucker: “What gets measured gets managed.” In sales and operations this simple truth has been the catalyst for the growth and success of many familiar name brands. In...
A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires,...
Are manual processes putting the brakes on digital transformation? Nearly every major enterprise communications vendor touts digital transformation as a benefit. These claims are reasonable. Unified communications and customer engagement solutions enable a variety of...
3 Reasons to Automate Provisioning and More Is it just me, or is instant gratification important to you, too? In our daily lives, we’ve grown accustomed to getting what we need now, not later. Whether it’s real-time information or on-demand services, we want results....
A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires,...
Starfish Provisioning Manager streamlines and automates provisioning and simplifies the management of Cisco collaboration and contact center resources. San Diego, CA, Cisco Live (June 10, 2019) – Starfish Associates, a global software company providing communication...
Austin, Texas – January 23, 2019 – Starfish Associates, a leading software company providing communication management solutions for multi-vendor unified communication and contact center platform, received an award for Sales and Service Excellence at the Avaya Engage...
Starfish is a global software company providing communication management solutions for multi-vendor unified communication and contact center platforms for on-premise, cloud-based and hybrid environments.
We provide solutions for automation, self-service and monitoring of communication platforms including Avaya, Cisco, Genesys and Microsoft. Our solutions are tightly integrated with leading IT business applications such as ServiceNow, PeopleSoft and Workday.
Starfish automates millions of transactions annually for many of the world’s largest enterprises and Fortune 100 companies. Our technology empowers these enterprises to become more agile and respond faster to dynamic conditions.
For more information, please visit https://www.starfishassociates.com, call 908-243-2900 or email sales@starfishassociates.com to schedule a demonstration. Follow Starfish on Twitter and LinkedIn .
Contact:
Lee Ann Dmochowski
Senior Director of Marketing
908-243-2918
ldmochowski@starfishassociates.com