About

Starfish Associates was founded in 2005 by telecom and IT industry veterans and entrepreneurs. Today, Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology enables large enterprises to transform inefficient business processes into automated workflows. This transformation results in a more agile business with the capability to respond faster and more accurately to dynamic conditions.

Powered by our technology platform, Starfish provides enterprises with solutions for automationself service, and monitoring of communication platforms including Cisco, Microsoft, Genesys, Avaya and more. Our solutions are also tightly integrated with IT applications including ServiceNow and leading Identity Managers.

Starfish automates millions of transactions annually for some of the largest Fortune 500 and global enterprises to help them streamline and automate communication management workflows.

 

What Makes Us Different

While many companies offer technology to solve a business problem, Starfish designs and deploys solutions that seamlessly integrate with an organization’s existing infrastructure. Our professional service team works closely with our customers and recommends ways to adapt and configure our core technology platforms to their current environment, rather than imposing change to systems and business processes currently in place.  Additionally, if our engineering team identifies areas where efficiencies can be achieved, we share best practices based on our experiences working with other large enterprises.

 

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