FAQs

  1. Who is Starfish Associates?

Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms.

 

  1. What does Starfish do?

Our technology enables large enterprises to transform inefficient business processes into automated workflows. This transformation results in a more agile business with the capability to respond faster and more accurately to dynamic conditions. Starfish automates millions of transactions (move, add, change, delete) annually to help our customers streamline and automate communication management workflows.

 

  1. What kind of solutions does Starfish offer?

Powered by our technology platform, Starfish provides solutions for automation, self-service, and monitoring & optimization. For enterprises that are considering migrating their existing communication platform, Starfish offers migration and provisioning solutions to help easily migrate phones and contact center agents from legacy systems to a new platform.

 

  1. What platforms does Starfish support?

Starfish supports multi-vendor communication platforms including Cisco, Microsoft, Genesys, Avaya and more. Our solutions are also tightly integrated with IT applications including ServiceNow and leading Identity Managers. 

 

  1. Who are Starfish customers?

Starfish solutions are deployed in some of the largest Fortune 500 companies and global enterprises.

 

  1. How would an enterprise purchase Starfish solutions?

Our solutions are purchased through our channel partners.

 

  1. What type of support does Starfish provide to customers?

Our support team of highly skilled engineers is available to solve technical problems associated with the administration and ongoing operation of Starfish Solutions. Solution updates that are required to support communication platform upgrades are available to Support customers at no additional charge.

 

 If you would like to learn more about how our technology can transform your business communication operations, please call us at 908-243-2900 to schedule a demonstration or click here to contact us.