Solutions

Starfish is a leading provider of telecom software solutions. We offer multi-vendor unified communication and contact center solutions to enable organizations to streamline and optimize telecom business processes. Our solutions are deployed in large global enterprises and Fortune 100 companies.

The Starfish solution portfolio includes:

Automation Solutions

 

  • Directory Solution: Consolidate and synchronize directories and databases in real-time from multiple sources including telecom, HR and IT applications.
  • Provisioning Solution: Auto-provision phones, voice mailboxes and contact center agents by integrating with Microsoft Active Directory, HR systems and Identity Management Systems.
  • List Manager: Automate the management of voicemail and email distribution lists. Create and synchronize lists from enterprise directories, databases and HR systems.
  • Click-to-Communicate for ServiceNowCTI enablement for ServiceNow supporting multi-vendor telecom platforms. Click-to-Communicate from ServiceNow screen pops, forms and call logs.

 

Self Service Solutions

 

  • Self Service Manager: Self service portal for end users to perform password resets, change phone settings and request telecom services.
  • Password Solution: Reset phone and voicemail passwords for end users and help desk staff.  Synchronize voicemail passwords with IP phone security codes.

 

Monitoring & Optimization Solutions

 

  • Resource Manager: Monitor the usage of telecom resources. Optimize resource usage in a contact center by identifying and reclaiming idle agent login IDs and stations.
  • CM Dashboard: Real-time Visibility into Communication Systems Vital Signs.
  • Call Analyzer: Gain Visibility into Phone Usage Outside the Contact Center.