Starfish Automation Solutions for Cisco Collaboration

 

Starfish is a leading provider of telecom software solutions. Our automation and self-service solutions support Cisco’s Collaboration Portfolio including Cisco Unified Communications Manager, Cisco Contact Center Express & Enterprise, Cisco Unity, Cisco WebEx and many other Cisco collaboration products. Our solutions streamline and automate management workflows for unified communications and contact centers.

Starfish technology supports multi-vendor platforms and is tightly integrated with IT applications including ServiceNow®. Starfish solutions are deployed globally in large enterprises and Fortune 500 companies to help customers improve operational efficiencies, enhance employee productivity and reduce operating expenses.

 

Starfish solutions for Cisco’s Collaboration Portfolio includes:

Automation Solutions

 

  • Directory Solution: Consolidate and synchronize directories and databases in real-time from multiple sources including telecom, HR and IT applications.
  • Provisioning Solution: Auto-provision phones, voice mailboxes and contact center agents by integrating with Microsoft Active Directory, HR systems and Identity Management Systems.

 

Self Service Solutions

 

  • Self Service Manager: Self service portal for end users to perform password resets, change phone settings and request telecom services.

 

Monitoring & Optimization Solutions

 

  • CM Dashboard: Real-time Visibility into Communication Systems Vital Signs.

 

Migration Solutions

 

For enterprises that are considering migrating their existing communication platforms to Cisco, Starfish offers migration and provisioning solutions to help easily migrate phones and contact center agents from legacy systems to Cisco.  Starfish Provisioning Solution provides administrators with intuitive provisioning portals and migration wizards to easily manage the administration and configuration of Cisco Collaboration platforms.

 

Starfish Migration Wizard

 

Find out how Starfish Solutions for Cisco can streamline and optimize your telecom business processes. 

Click here to contact us or call 908-243-2900.